FAQ

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WHAT EXACTLY IS THE PINK DOOR?

 

The Pink Door is the front door of The Sweet Shop NYC.

It’s where the experience begins, it’s where you place your order, where pickups happen, and where a carefully curated group of independent bakers and makers can “deliver” to their customers.

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The Sweet Shop NYC has been here since 2012.

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The Pink Door is just making it more interesting.

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CAN I SHOP THE SWEET SHOP

AT THE PINK DOOR?

 

Absolutely.

 

We’re full service.

 

Tell us what you’re looking for.

 

Ask for recommendations.

 

Let us put something together.

 

Or say, “Surprise me.”

 

We know sweet.

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CAN I COME INSIDE?

 

The Sweet Shop is a wonderfully tiny New York space, so most of the time we take care of our guests right here at the Pink Door.

 

When space allows, we may welcome guests inside too.

 

Either way, we’re full service and we’ll take good care of you.

 

 

I DON’T KNOW WHAT I WANT.

CAN YOU HELP?

 

Absolutely.

 

Chocolate. Sour. Gummy. Fruity.

Ice cream. Nostalgic. Weird.

 

Give us a clue.

 

Or don’t.

 

We’ll figure it out together.

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HOW DO I ORDER FROM

A BAKER OR MAKER?

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Follow them on SM. Check their Drops.

Order directly from them.

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If The Pink Door is offered as a pickup location,

choose us when you order.

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They make it.

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You buy it.

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We hand over the goodies.

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​CAN I BUY A DROP WHEN I GET THERE?

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Unfortunately, no.

 

Drops are preorder only. Directly through the makers.

 

You can make a Sweet Shop purchase at the time

of your pick up if you’d like.

 

Check @thepinkdoornyc on Instagram for the latest

drops and pickup details before making a special trip.

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WHAT IF I HAVE A QUESTION

ABOUT MY ORDER?

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For questions about the product, ingredients,

allergens, payment, refunds or your original order,

contact the baker or maker directly.

 

The Pink Door strictly handles

your pickup and handoff only